CASA MARINA KEY WEST HOTEL FULL

CASA MARINA KEY WEST HOTEL FULL

Thank goodness for credit card perks - got a full refund for the hotel by disputing and showing them pictures of the cockroaches. Never to Casa Marina due to the run down experience or any Hilton property due to the staff experience. We will definitely be returning to Oceans Edge. Did I mention Oceans Edge was CHEAPER than Casa but miles better? I would have happily paid more at Oceans for the amazing experience. It's 15 min into key west but we rented golf carts and had an amazing experience. The staff at Oceans Edge was extremely friendly and took amazing care of us especially when we told them about our experience at Casa. We went to Oceans Edge instead and had an absolute fantastic experience. It's not like I asked for a refund after 3 nights. Any decent hotel who wants to have guests return will refund upon hearing of cockroaches. Now I've been billed $470 and spoke with the same manager on the phone a couple days after our stay who said it was a 'courtesy' to let me off the hook for leaving early but not the first night. Spoke to the manager when he got in at 9am who said there would be no charge for our stay. We woke up the morning after our first night (7:27am) and saw TWO cockroaches. This is supposed to be a luxury hotel? Isn't that was Waldorf Astoria stands for? Now I know why it's 'formerly' Waldorf. Their room was leaking water from the ceiling. We came with family and had 2 rooms - both rooms identical.

There are stains all over the accent chairs. I knew immediately I wasn't going to be able to shower in that bathroom without flip flops. The bathroom and bedroom floors were FILTHY. Walking down the hallway to our room was dusty. The button light didn't work so we didn't even know if the elevator was called. The elevator floor indicator light didn't work so we didn't know what floor we were on until the doors opened. After checking in we went to the elevator and that was hideous. They seem so disinterested as if It's a pain for them to deal with hotel guests. Upon checking in, the staff is mediocre at best. The views are great and location is great. Needless to say, I'm now going to be a Bonvoy fan/loyal for life. Considered switching to Hilton and this was the first property I stayed at because the reviews were great on other sites, the website has great description and pictures. I'm a Platinum Marriott Bonvoy member and wasn't happy with some recent changes. I should've checked the Yelp reviews prior to going to this place. No one was surprised when we told them we have roaches in our room. Staff knows there is a cockroach infestation. (except our Server, Deon who was really nice). TLDR- Staff is terrible, no interest in taking care of guests. The other Curio close by is landslides better. Completely unacceptable for an $800 room. I understand this property is shutting down next week for renovations, but it seems there are updates to the room that could have been done in recent years. We were staying for a week and ultimately switched hotels on day 3. Honestly the food was decent, drinks were a little weak tho. The poolside server criticized our tip, asking if the service wasn’t good enough. The pool was nice ish, but the water was warm for an 85 degree May pool day. The door wouldn’t close unless you shoved it closed. There was a gap in the door to the outside, so people walking by were so loud. The lighting in the bathroom was terrible. It was baron, sterile, and immediately we were disappointed. It’s historic and beautiful, and Patrick checked us in and he was lovely. When we came in the lobby, we were impressed. We wanted to give this place a shot for our honeymoon/babymoon.

Casa marina key west hotel